I’m a Senior Business Analyst based in Somerset, England, with over 11 years of experience at Abri Group, one of the UK’s leading housing associations.
My work focuses on driving operational excellence and improving customer-facing services. I specialise in requirements gathering and process improvement — working closely with cross-functional teams to turn complex business needs into practical, effective solutions.
I hold BCS Practitioner Certificates in Business Analysis, and my experience spans a range of roles including Business Analyst, Customer Design Analyst, and Systems, Projects and Data Co-ordinator — all within the housing sector.
I’m passionate about continuous improvement, data-led decision making, and delivering solutions that make a real difference to customers and organisations alike.
Outside of work, I’m based in the village of Haselbury Plucknett in Somerset. I’m a keen gardener, enjoy cooking, tech enthusiast and take a practical interest in home improvement.
If you’d like to connect professionally, you can find me on LinkedIn or get in touch via the Contact page.